When booking, make sure to provide details about any specific needs, such as wheelchair accessibility, medical equipment, or assistance during boarding. Our team will ensure the vehicle and driver are fully prepared for your needs.
At The Accessible Ride, we focus on accessibility, reliability, and compassionate care. Unlike traditional rideshare services, we specialize in non-emergency medical transportation, providing well-equipped vehicles and trained drivers who cater to the unique needs of each passenger.
You can easily book your ride through our user-friendly website or mobile app. You can also call our customer service team to schedule a ride if you prefer personal assistance.
Yes, you can book rides on behalf of others. Simply provide the passenger’s details during the booking process, including any specific requirements such as wheelchair access or assistance during boarding.
Absolutely. Our drivers are specially trained to assist passengers with varying mobility and medical needs, including wheelchair transfers, help with medical equipment, and more. We ensure they are equipped to provide safe and comfortable journeys.
We have a diverse fleet, including wheelchair-accessible vans, ambulatory-friendly vehicles, and larger transportation options for group travel. All our vehicles are regularly maintained and equipped with the necessary safety features.
We work with several insurance providers and Medicaid plans. Contact our customer service team to check if your specific plan covers transportation through The Accessible Ride. We also provide receipts for reimbursement if needed.
When booking, make sure to provide details about any specific needs, such as wheelchair accessibility, medical equipment, or assistance during boarding. Our team will ensure the vehicle and driver are fully prepared for your needs.
While we specialize in medical transport, we also provide services for non-medical needs, such as family visits, social events, or errands. Our goal is to offer transportation that meets all of your mobility needs.
Yes, we offer emergency booking for urgent needs, though we recommend scheduling in advance to ensure availability. For last-minute requests, we will do our best to accommodate you as quickly as possible.
Yes, our vehicles are equipped to carry medical equipment, including oxygen tanks, walkers, wheelchairs, and other mobility aids. Just let us know your requirements when booking
You can cancel or reschedule your ride through our website or by calling our customer service team. Please make sure to do so within the allowed cancellation window to avoid any fees.
While we cannot guarantee a specific driver, we ensure that all our drivers are highly trained professionals who follow the same high standards of service. If you have a driver preference, let us know when booking, and we’ll try our best to accommodate it.